It's a nightmare for every website operator: The website is not accessible. What to do? Don't panic! In this blog post we explain what you can do if your website is not accessible.
A server failure is always annoying!
If your website server fails, it is not only annoying, but depending on the infrastructure, business processes can also be affected. That's why choosing a reliable hosting provider is important!
If your website is unavailable, stay calm and don't panic. Contact your hosting provider; problems can often be resolved quickly.
What can you do if your website is unavailable?
If your website is unavailable, you can take the following steps:
Check your internet connection. Make sure your computer or mobile device is connected to the internet.
Check the status of your ISP. There are many websites that can check the status of your ISP. One of these websites is DownDetector .
Contact your hosting provider. If you are an existing customer of Rexio Digital, then of course contact us.
Please wait. In some cases, it may take some time for your website to be back online.
What you can do to avoid downtime
There are a few things you can do to avoid downtime:
Use a reliable hosting provider.
Make sure your website is regularly maintained.
Make regular backups of your website.
Inform your customers about downtime.
What we do to avoid downtime
At Rexio Digital, we use multi-cloud hosting and 24/7 live monitoring to avoid downtime. If one cloud platform fails, we can redirect traffic to other cloud platforms. If a problem occurs with your website, we are notified immediately. This has several advantages: maintenance work can be planned very well and traffic can be redirected to other servers in advance, thus preventing downtime in the first place.
What is multi-cloud hosting?
Multi-cloud hosting is a type of hosting where your website is hosted on multiple cloud platforms. This provides higher availability and redundancy than hosting on a single cloud platform. If one cloud platform fails, your website can still be hosted on the other cloud platforms.
At the same time, we can offer our customers an SLA (Service Level Agreement) with an industry-leading high availability of 99.99% on average per year.
How expensive is multi-cloud hosting?
Multi-cloud hosting does not have to be expensive. Many providers charge significantly more for servers with a 99.99% availability guarantee. Web server availability of 99.9% is standard in the industry, which means an average downtime of up to >8 hours per year.
We offer our customers an SLA even with “Basic Hosting”. The costs start at €350 per year or €29.99 per month.
What is 24/7 Live Monitoring?
We offer 24/7 live monitoring - a first-class service for our customers that monitors your website around the clock. If there is a problem with your website, we are notified immediately . This often means that problems can be avoided before the error occurs.
What to do if there is a failure?
If the entire multi-cloud server structure fails or redirecting traffic is not possible, make sure to take the following steps:
Inform your customers. Let your customers know that your website is down and that you are working to fix the problem.
Sorry for the inconvenience. Apologize to your customers for the inconvenience caused by the outage.
Keep your customers updated. Inform your customers regularly about the progress in resolving the issue.
We will fix the problem as quickly as possible.
Conclusion
If your website is down, it's important not to panic. There are many things you can do to fix the problem. If you use multi-cloud hosting and 24/7 live monitoring, you can avoid downtime.
service level agreement
At Rexio Digital, we offer our customers a Service Level Agreement (SLA). The SLA guarantees an industry-leading uptime guarantee of 99.99% .
Of course we are here for you.
If you have any questions or need help, please feel free to contact us.
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